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Frequently asked questions
How do I know what budget is right for me?
The right budget depends on your team’s goals, pace, and the volume of design work you expect each month. We’ll review your roadmap, launch dates, and desired velocity to recommend a plan that balances speed and cost. Book a quick call and we’ll tailor options with clear estimates and example timelines.
What is the minimum commitment?
We offer flexible month‑to‑month plans with no long‑term lock‑in. You can pause or cancel before the next billing cycle. If you prefer savings and predictability, we also provide quarterly and annual commitments at a discounted rate.
How does the onboarding work?
Onboarding starts with a kickoff to align on goals, success metrics, and stakeholders. We gather brand assets, set up your workspace, and introduce your core team. Within a few days, we share a working plan and begin delivering the first scoped tasks, with regular check‑ins to keep momentum.
What billing options do you offer?
We support credit card and invoice (ACH/wire) with monthly, quarterly, or annual billing. Annual prepay options include a discount. Invoices are typically Net 15/30, and you can add Boosters or adjust your plan mid‑cycle with pro‑rated charges where applicable.
What happens if I don’t use all of my budget in a month?
We provide usage visibility throughout the month so you can right‑size in advance. Depending on your plan, limited rollover may be available, or you can apply remaining budget to a short Booster for a focused deliverable. Your advisor will recommend the best option before the cycle ends.
How does the service fee work?
The service fee covers platform, staffing, account management, QA, and security/compliance overhead. It ensures reliable availability and quality without reducing your working design capacity. Fees are fixed or tiered based on plan size and are always itemized for transparency.
It looks like using AI Services saves me money. Why can’t I use AI on all projects?
AI accelerates structured, well‑defined tasks, but complex strategy, novel UX, or brand‑critical work still requires expert judgment. Some projects also have licensing, privacy, or accessibility constraints that limit AI use. We blend AI with human review to protect quality and compliance.
What are good uses for a Booster?
Boosters shine for time‑sensitive sprints: product launches, design system clean‑ups, asset production (icons, visuals), motion prototypes, research spikes, and accessibility or UX audits. They add short‑term capacity without changing your base plan.
What is the minimum spend for a Booster?
Boosters have a minimum scope to ensure meaningful outcomes. The exact minimum depends on the type of work and timeline. Share your goals and we’ll propose a right‑sized Booster with clear deliverables, timing, and pricing before kickoff.
What is a Booster, and how does it work?
A Booster is an add‑on sprint that unlocks extra designer capacity for a short period. We scope the work with you, reserve the team, and prioritize your tasks. You get a focused timeline, frequent check‑ins, and a clear wrap‑up with documented deliverables.